Hotel Post-Booking Assistance
Help with changing bookings.
- What changes can be made via the Manage My Booking portal for LEGOLAND New York Hotel, and what needs to be done by calling the Call Center?
- How do I upload my hotel package tickets into the LEGOLAND App?
- I have not received my hotel confirmation?
- I’ve already booked rooms separately. How can I request to stay near or on the same floor as another family?
- How do I activate my Gold Season Pass that was included in the Hotel + Season Pass Package?
- Is my booking number the same as my order number?
- Can I link my hotel stay to the LEGOLAND app?
- I am unable to log in to manage my booking for LEGOLAND® New York. What should I do?
- Is it possible to upgrade my room at LEGOLAND® New York?
- Can I add the Trip Protection Plan to my hotel booking after I have completed the booking?
- How can I change my room theme?
- How can I get a receipt for a past reservation charged to my card?
- How do I log in to see my future Hotel Booking?
- How can I add extras to my hotel booking?
- I need to reschedule my hotel stay/vacation?
- I need to make a change to my hotel reservation?
- I want to add an additional night to my reservation, how do I do this?
- I have two paid hotel/vacation bookings, what should I do?
- I want to change the card on file for my hotel booking?
- I would like to change the date of my vacation?
- I would like to cancel my hotel booking?
- I booked the wrong dates for our vacation and need to change them. How do I do this?
- I booked an offsite partner hotel but the hotel can't find my reservation. What do I do?
- How can I add, remove, or change a guest on my LEGOLAND New York hotel reservation?
- I accidentally misspelled someone’s name when entering the reservation online. How do I change that?
- I want to change the name of the guests in my hotel reservation?
- If I cancel my hotel reservation, how long does it take to get a refund?
- Do I need to print my hotel tickets and vouchers?
- I haven't received my vacation package Theme Park tickets?