help center home
Logo
back to website
  1. LEGOLAND® New York Resort
  2. LEGOLAND Hotel
  3. Hotel Post-Booking Assistance

Articles in this section

  • What changes can be made via the Manage My Booking portal for LEGOLAND New York Hotel, and what needs to be done by calling the Call Center?
  • How do I upload my hotel package tickets into the LEGOLAND App?
  • I have not received my hotel confirmation?
  • I’ve already booked rooms separately. How can I request to stay near or on the same floor as another family?
  • Is my booking number the same as my order number?
  • Can I link my hotel stay to the LEGOLAND app?
  • I am unable to log in to manage my booking for LEGOLAND® New York. What should I do?
  • Is it possible to upgrade my room at LEGOLAND® New York?
  • Can I add the Trip Protection Plan to my hotel booking after I have completed the booking?
  • How can I change my room theme?
See more

If I cancel my hotel reservation, how long does it take to get a refund?

If you cancel your reservation at LEGOLAND New York Hotel, it may take 2-3 weeks to receive your refund, provided the cancellation is approved. 

Was this article helpful?
Book Tickets Book Accomodation Mobile App Manage Hotel Booking Extras & Experiences Hotel Dining Contact Us Still need help?

Related articles

  • What are your tickets Terms and Conditions?
  • How Can I Contact LEGOLAND® New York Resort?
  • I need to reschedule my hotel stay/vacation?
  • What is the cost of the Trip Protection Plan for hotel bookings at LEGOLAND® New York Resort?
  • How do I get to LEGOLAND New York Resort by public transportation?

LEGOLAND New York Resort is now open in the beautiful Hudson Valley town of Goshen, Orange County, New York, just 60 miles northwest of New York City.
LEGO, the LEGO logo, the Brick and Knob configurations, the Minifigure, DUPLO, NINJAGO, NEXO KNIGHTS and LEGOLAND are trademarks of the LEGO Group. ©2026 The LEGO Group. THE LEGO® MOVIE © & ™ LEGO Group & Warner Bros. Entertainment Inc. All Rights Reserved. (s16). © & ™ Lucasfilm Ltd.
LEGOLAND NEW YORK RESORT IS PART OF THE MERLIN ENTERTAINMENTS GROUP.