For any modifications or cancellations to your reservation, please contact our LEGOLAND Vacations Team at 833-710-5346. Our team is available to assist you during the following hours (Eastern Time):
- Monday to Friday: 9am - 5pm
- Saturday and Sunday: 10am - 6pm
Important Information:
- Permitted Changes: Modifications and cancellations are allowed only in accordance with our Payment and Cancellation Policies. Please ensure you review these policies before making any changes to your booking. You can view them here.
- Non-Permitted Changes: Any changes that fall outside the scope of our Payment and Cancellation Policies will not be accommodated. This includes last-minute cancellations or modifications that do not meet the specified criteria.
Steps to Modify or Cancel Your Booking:
- Contact the Vacations Team: Call the LEGOLAND Vacations Team at the provided number during the specified hours.
- Provide Booking Details: Be ready to provide your booking number, the name of the guest who made the booking, and the email address used at the time of booking.
- Follow Instructions: Our team will guide you through the process based on the nature of your request and the applicable policies.
What You Can Do:
- Modify Dates: Change the dates of your stay, subject to availability and policy terms.
- Cancel Reservation: Cancel your booking within the allowed time frame as per the cancellation policy.
- Update Guest Information: Modify the names or details of the guests on the reservation.
What You Cannot Do:
- Last-Minute Cancellations: Cancel your booking outside the permitted cancellation window.
- Non-Policy Changes: Make changes that are not covered under the Payment and Cancellation Policies.
- Unapproved Modifications: Request modifications that do not comply with the terms and conditions of your booking.
For further assistance, please do not hesitate to reach out to our team. We are here to help ensure your visit to LEGOLAND New York is as enjoyable and stress-free as possible!