If you have opted to purchase Trip Protection Plan, you may change or cancel your reservation up to 4 P.M. Eastern Time 5 days prior to scheduled arrival date. Any changes to your reservation are subject to availability and new room rates may apply. If cancellation occurs by 4 P.M. Eastern Time 5 days prior to scheduled arrival date, then full payment is refunded in the original form of payment, minus the non-refundable Trip Protection Plan fee. If cancellation occurs after 4 P.M. Eastern Time 5 days prior to scheduled arrival date or in the event of a no-show, then all monies are forfeited. No cancellations or modifications are allowed within 5 days of arrival. Tickets and Extras are non-refundable once issued, but may be used up to one year from the original reservation date.
Please note: if you made your booking within 5 days of arrival, Trip Protection Plan was not offered because you were already inside of the no cancellation/no change period.
To Cancel please call us at 888-690-5346. Our hours of operation are 9am - 5pm Monday thru Friday and 10am - 6pm on Saturday and Sunday, Eastern Time. Cancellations can not be accepted via email.
Our full hotel policy terms & conditions can be found by clicking HERE.
