If you have opted to purchase Trip Protection Plan, you may change or cancel your reservation up to 4 P.M. Eastern Time 5 days prior to scheduled arrival date. Any changes to your reservation are subject to availability and new room rates may apply. If cancellation occurs by 4 P.M. Eastern Time 5 days prior to scheduled arrival date, then full payment is refunded in the original form of payment, minus the non-refundable Trip Protection Plan fee. If cancellation occurs after 4 P.M. Eastern Time 5 days prior to scheduled arrival date or in the event of a no-show, then all monies are forfeited. No cancellations or modifications are allowed within 5 days of arrival. Tickets and Extras are non-refundable once issued, but may be used up to one year from the original reservation date.
Please note that the LEGOLAND Vacations Trip Protection Plan is not a typical travel insurance. If you are looking to insure your upcoming vacation, please contact an independent travel insurance provider.
If you decline our Trip Protection Plan or made your booking within 5 days of arrival, no cancellations, changes or refunds are allowed. In the event of cancellation or no-show, all monies are forfeited. Tickets and Extras are non-refundable once issued, but may be used up to one year from the original reservation date.
All modifications and cancellations must be made over the phone. These cannot be accepted via email/chat.
For Modifications & Cancellations please call 888-690-5346 and select option 3 New York. Our hours of operation are 9am - 5pm Monday thru Friday and 10am - 6pm on Saturday and Sunday, Eastern Time.
LEGOLAND Vacations full policy terms & conditions can be found by clicking HERE.
